Blog

How We Make Innovation Work

 
jmn.jpgBy Jennifer Natalie, Vice President of Operations
 

One of the quickest ways to fail your customers is to let yourself get left behind. Customer business goals, needs, and populations continue to grow and change over time, and solutions have to evolve as well, through innovation. However, innovating effectively requires careful planning, meticulous data collection and analysis, constant communication with our clients, a collaborative mindset, and perhaps most importantly, the flexibility to effectively implement these changes for the good of our clients and members.
 

Good Data, Better Results

Innovation at CoreSource starts with the customer’s perspective in mind. What are their concerns, and how can we help? We stay in constant communication with our clients through our client management team, allowing us to keep up-to-date with our customers and their needs even as our industry and the economy is constantly changing. By staying engaged with our customer base through weekly check-ins we can see, in real-time, what is working and what needs to change.
 
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Through internal interviews with our stakeholders—brokers, consultants, customers, and even non-customers—we supplement our understanding of the industry, and we collaborate with external resources like DataSmart Health Solutions (DSHS) to analyze historical data to extrapolate current trends in healthcare and treatments so we can better inform our clients about how they can manage costs and care for their populations. Our work with DataSmart Health Solutions has allowed us access to a much wider body of information, producing actionable data. We can more accurately gauge pharmaceutical needs, modify pre-authorizations for specific procedures, and make other changes to improve efficiency and drive down costs for our customers while maintaining robust benefits for members.
 

The CoreSource Factor

As a benefits administrator, CoreSource is positioned to move with speed and flexibility to act upon the results of all our data analysis. Our approach is highly customer-centric. We pride ourselves on providing customized solutions, focusing on building long-term relationships with our clients, and breaking through the status quo. Our data-driven innovations are a game changer, allowing us to ‘color outside the lines’ in order to find the solutions to meet our customers’ needs.
 
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Contact us to find out more about how CoreSource’s customer-centric, data-driven approach to innovation can help your clients reach their business goals, and all the other ways CoreSource is improving benefits for employers and members throughout the country.
 

Posted on February 27, 2019

Moving the Needle: Client Management

Client management is not for the faint of heart. But it is incredibly rewarding.
 
Every day, our clients look to us for help with all kinds of questions about benefits, and how to navigate this often complex industry. Each request from our clients is chance for us to improve their lives, and the lives of their clients. Members, brokers, employers—they each have unique needs that we can help them with, no matter how big or small the request may be. This is what client managers live for: the opportunity to make a positive difference in the lives of others.
 

2018 Year in Review

We covered a lot of ground on the CoreSource blog in 2018. This year we looked at a wide range of topics, heard from new authors and points of view, and shared a veritable cornucopia of digital engagement tools.

Posted on December 28, 2018

Reference-Based Pricing: a Welcome Disruption

Rising healthcare costs are a complicated issue, and just as there is no single cause, there is also no single “silver bullet” solution. However, reference-based pricing solutions can help reduce the burden on members and employers.

Posted on December 27, 2018

Video: Healthcare Management Delivers for Clients and Members

We’re pretty proud of our Healthcare Management team and the work they do. Watch our video to find out more about the team and the results they deliver.

A ‘client-first’ mindset is second nature for us

Adopting a client-first attitude is never easy. It requires a sea change in a company’s culture, but the rewards for the company are staggering. At CoreSource, we pride ourselves on anticipating client needs, bringing a collaborative attitude to the relationship, and maintaining total honesty and transparency in our client relationships. Delivering in those three key ways is the foundation for a client-first mindset.

Posted on November 20, 2018

Video: Reference-Based Pricing

Each year, healthcare costs continue to steadily increase.  To help CoreSource clients manage healthcare costs and foster transparency, CoreSource offers reference-based pricing options, which help employers keep costs fair and reasonable.
 
Our member education video explains the benefits of reference-based pricing, and what members should do to take advantage of it.

Posted on October 05, 2018

We Are Advocates

We think a lot about advocacy at CoreSource, and what it means to be an advocate for members. We understand that navigating the system is often difficult under ideal circumstance, and through advocacy we work to make it easier for members. For instance, our CoreSource Connect service allows members to bring complex problems to our representatives, who will help solve those problems. I see advocacy as a way to say to the member, especially those having a difficult health situation, “we are here to help with that heavy lifting.”

Posted on October 01, 2018

Video: Get to Know Your HSA

Members can sometimes face daunting out-of-pocket costs for healthcare, but CoreSource offers options to help alleviate the financial burden they face today. For members with a Qualified High Deductible Health Plan (QHDHP), a Health Savings Account (HSA) can provide a way to save pre-tax dollars to pay for qualified out-of-pocket expenses while also offering members a way to save for their future. CoreSource explains the benefits of an HSA in our latest member education video.

Posted on September 14, 2018

How CoreSource Helps Members Make Better Decisions

The benefits professionals at CoreSource work to minimize the complications and pain points of healthcare for our clients and their members whenever possible. We understand that members face a healthcare system which is more and more complex and expensive, and how important it is for them to make informed financial choices.

Posted on September 13, 2018

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