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How We Make Innovation Work

 
jmn.jpgBy Jennifer Natalie, Vice President of Operations
 

One of the quickest ways to fail your customers is to let yourself get left behind. Customer business goals, needs, and populations continue to grow and change over time, and solutions have to evolve as well, through innovation. However, innovating effectively requires careful planning, meticulous data collection and analysis, constant communication with our clients, a collaborative mindset, and perhaps most importantly, the flexibility to effectively implement these changes for the good of our clients and members.
 

Good Data, Better Results

Innovation at CoreSource starts with the customer’s perspective in mind. What are their concerns, and how can we help? We stay in constant communication with our clients through our client management team, allowing us to keep up-to-date with our customers and their needs even as our industry and the economy is constantly changing. By staying engaged with our customer base through weekly check-ins we can see, in real-time, what is working and what needs to change.
 
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Through internal interviews with our stakeholders—brokers, consultants, customers, and even non-customers—we supplement our understanding of the industry, and we collaborate with external resources like DataSmart Health Solutions (DSHS) to analyze historical data to extrapolate current trends in healthcare and treatments so we can better inform our clients about how they can manage costs and care for their populations. Our work with DataSmart Health Solutions has allowed us access to a much wider body of information, producing actionable data. We can more accurately gauge pharmaceutical needs, modify pre-authorizations for specific procedures, and make other changes to improve efficiency and drive down costs for our customers while maintaining robust benefits for members.
 

The CoreSource Factor

As a benefits administrator, CoreSource is positioned to move with speed and flexibility to act upon the results of all our data analysis. Our approach is highly customer-centric. We pride ourselves on providing customized solutions, focusing on building long-term relationships with our clients, and breaking through the status quo. Our data-driven innovations are a game changer, allowing us to ‘color outside the lines’ in order to find the solutions to meet our customers’ needs.
 
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Contact us to find out more about how CoreSource’s customer-centric, data-driven approach to innovation can help your clients reach their business goals, and all the other ways CoreSource is improving benefits for employers and members throughout the country.
 

Posted on February 27, 2019

2018 Year in Review

We covered a lot of ground on the CoreSource blog in 2018. This year we looked at a wide range of topics, heard from new authors and points of view, and shared a veritable cornucopia of digital engagement tools.

Posted on December 28, 2018

Reference-Based Pricing: a Welcome Disruption

Rising healthcare costs are a complicated issue, and just as there is no single cause, there is also no single “silver bullet” solution. However, reference-based pricing solutions can help reduce the burden on members and employers.

Posted on December 27, 2018

A ‘client-first’ mindset is second nature for us

Adopting a client-first attitude is never easy. It requires a sea change in a company’s culture, but the rewards for the company are staggering. At CoreSource, we pride ourselves on anticipating client needs, bringing a collaborative attitude to the relationship, and maintaining total honesty and transparency in our client relationships. Delivering in those three key ways is the foundation for a client-first mindset.

Posted on November 20, 2018

4 Ways to Keep Members in Mind

As a broker, it is imperative for you to form a positive connection with your clients, to bring value to them through that relationship as counselors and partners in their success. But keeping members and their needs in mind is also an important part of that relationship.

Posted on June 05, 2018

How to Talk about Healthcare Accountability

We’ve been seeing a shift of healthcare accountability from employer to employees, marked by the rise of High Deductible Health Benefit Plans and Health Savings Accounts, and I don’t see it shifting back. But accountability is a two-way street. Employees are also rightfully asking for more accountability from their employer and to be more directly engaged in managing their healthcare. By fostering the dialog between employers and employees, brokers will play a critical part in empowering healthcare consumers.

Posted on March 21, 2018 in Consumer Engagement Cost & Risk Management

3 Tips to get Employees Engaged with Healthcare Tools

Navigating healthcare can be a complicated, frustrating experience for members, but there are tools that can help make the process easier. A few employee benefits administrators use a “digital toolbox” to house an employer’s offerings, a single URL that serves as a central location for educational, support, and communications-related resources for members. This toolbox is loaded with brochures and flyers, videos, healthcare consumer support tools and electronic communications all in one convenient spot. Tools won’t do your employees much good if they don’t open the toolbox and start using them. Getting employees to engage with their healthcare tools is key, and we have three strategies to help empower them.

Convenience, Cost Transparency, Cost Savings

Healthcare consumers increasingly seek options that are convenient and cost transparent. To meet this growing demand for consumer-centric healthcare, CoreSource is introducing its Digital Savings Solution (DSS).

Posted on November 08, 2017 in Products & Solutions

TPA vs. Carrier: More than Discounts

There are three outdated considerations when selecting a health plan provider: network strength, service, and cost. Learn more!

Posted on July 10, 2017 in Self-Funding 101

Creating More Confident Consumers

One of the biggest challenges in today’s healthcare system is the rising cost of providing services. So why not empower members to shop for the best prices?

Posted on June 14, 2017 in Consumer Engagement

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