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How We Make Innovation Work

 
jmn.jpgBy Jennifer Natalie, Vice President of Operations
 

One of the quickest ways to fail your customers is to let yourself get left behind. Customer business goals, needs, and populations continue to grow and change over time, and solutions have to evolve as well, through innovation. However, innovating effectively requires careful planning, meticulous data collection and analysis, constant communication with our clients, a collaborative mindset, and perhaps most importantly, the flexibility to effectively implement these changes for the good of our clients and members.
 

Good Data, Better Results

Innovation at CoreSource starts with the customer’s perspective in mind. What are their concerns, and how can we help? We stay in constant communication with our clients through our client management team, allowing us to keep up-to-date with our customers and their needs even as our industry and the economy is constantly changing. By staying engaged with our customer base through weekly check-ins we can see, in real-time, what is working and what needs to change.
 
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Through internal interviews with our stakeholders—brokers, consultants, customers, and even non-customers—we supplement our understanding of the industry, and we collaborate with external resources like DataSmart Health Solutions (DSHS) to analyze historical data to extrapolate current trends in healthcare and treatments so we can better inform our clients about how they can manage costs and care for their populations. Our work with DataSmart Health Solutions has allowed us access to a much wider body of information, producing actionable data. We can more accurately gauge pharmaceutical needs, modify pre-authorizations for specific procedures, and make other changes to improve efficiency and drive down costs for our customers while maintaining robust benefits for members.
 

The CoreSource Factor

As a benefits administrator, CoreSource is positioned to move with speed and flexibility to act upon the results of all our data analysis. Our approach is highly customer-centric. We pride ourselves on providing customized solutions, focusing on building long-term relationships with our clients, and breaking through the status quo. Our data-driven innovations are a game changer, allowing us to ‘color outside the lines’ in order to find the solutions to meet our customers’ needs.
 
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Contact us to find out more about how CoreSource’s customer-centric, data-driven approach to innovation can help your clients reach their business goals, and all the other ways CoreSource is improving benefits for employers and members throughout the country.
 

Posted on February 27, 2019

2018 Year in Review

We covered a lot of ground on the CoreSource blog in 2018. This year we looked at a wide range of topics, heard from new authors and points of view, and shared a veritable cornucopia of digital engagement tools.

Posted on December 28, 2018

A ‘client-first’ mindset is second nature for us

Adopting a client-first attitude is never easy. It requires a sea change in a company’s culture, but the rewards for the company are staggering. At CoreSource, we pride ourselves on anticipating client needs, bringing a collaborative attitude to the relationship, and maintaining total honesty and transparency in our client relationships. Delivering in those three key ways is the foundation for a client-first mindset.

Posted on November 20, 2018

Video: Reference-Based Pricing

Each year, healthcare costs continue to steadily increase.  To help CoreSource clients manage healthcare costs and foster transparency, CoreSource offers reference-based pricing options, which help employers keep costs fair and reasonable.
 
Our member education video explains the benefits of reference-based pricing, and what members should do to take advantage of it.

Posted on October 05, 2018

Video: Get to Know Your HSA

Members can sometimes face daunting out-of-pocket costs for healthcare, but CoreSource offers options to help alleviate the financial burden they face today. For members with a Qualified High Deductible Health Plan (QHDHP), a Health Savings Account (HSA) can provide a way to save pre-tax dollars to pay for qualified out-of-pocket expenses while also offering members a way to save for their future. CoreSource explains the benefits of an HSA in our latest member education video.

Posted on September 14, 2018

How CoreSource Helps Members Make Better Decisions

The benefits professionals at CoreSource work to minimize the complications and pain points of healthcare for our clients and their members whenever possible. We understand that members face a healthcare system which is more and more complex and expensive, and how important it is for them to make informed financial choices.

Posted on September 13, 2018

4 Ways to Keep Members in Mind

As a broker, it is imperative for you to form a positive connection with your clients, to bring value to them through that relationship as counselors and partners in their success. But keeping members and their needs in mind is also an important part of that relationship.

Posted on June 05, 2018

Historic Low Unemployment Puts More Pressure on Employers

It is quickly becoming a sellers’ market for labor as the national unemployment rate drops to its lowest point in over a decade. Now that the labor market is tightening again, prospective employees are finding themselves increasingly sought after and the competition to win over the best and brightest is increasing. In this new hiring environment, employers are looking for ways to stand out in the marketplace, and a quality benefits package should be a key part of any manager’s pitch to potential new hires.  At CoreSource, we offer a wide range of solutions to help make employers more attractive by promoting a “whole health” approach to benefits.
 

Posted on June 01, 2018

Video: Understanding Your EOB

Navigating healthcare and other benefits can be confusing for members, which is why we create digital educational tools, like videos, to help explain the terminology and products associated with benefits. Our member education video “Knowing Your EOB” is one more tool CoreSource has made to make it easier for brokers and employers to get valuable, useful information to members.

Posted on May 25, 2018

Video: Knowing Your Network

For members who have health benefits based on a provider network, knowing which doctors, hospitals, and clinics are in-network can help members keep their out-of-pocket costs down. It’s important for members to know where to go, particularly in emergency situations, before the need arrives. To help reinforce that message, we’ve created a short video explaining to members why it’s important to learn about their network, and their health benefits, in advance. Watch it, download it, share it with your clients.

Posted on May 17, 2018

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