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How We Make Innovation Work

 
jmn.jpgBy Jennifer Natalie, Vice President of Operations
 

One of the quickest ways to fail your customers is to let yourself get left behind. Customer business goals, needs, and populations continue to grow and change over time, and solutions have to evolve as well, through innovation. However, innovating effectively requires careful planning, meticulous data collection and analysis, constant communication with our clients, a collaborative mindset, and perhaps most importantly, the flexibility to effectively implement these changes for the good of our clients and members.
 

Good Data, Better Results

Innovation at CoreSource starts with the customer’s perspective in mind. What are their concerns, and how can we help? We stay in constant communication with our clients through our client management team, allowing us to keep up-to-date with our customers and their needs even as our industry and the economy is constantly changing. By staying engaged with our customer base through weekly check-ins we can see, in real-time, what is working and what needs to change.
 
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Through internal interviews with our stakeholders—brokers, consultants, customers, and even non-customers—we supplement our understanding of the industry, and we collaborate with external resources like DataSmart Health Solutions (DSHS) to analyze historical data to extrapolate current trends in healthcare and treatments so we can better inform our clients about how they can manage costs and care for their populations. Our work with DataSmart Health Solutions has allowed us access to a much wider body of information, producing actionable data. We can more accurately gauge pharmaceutical needs, modify pre-authorizations for specific procedures, and make other changes to improve efficiency and drive down costs for our customers while maintaining robust benefits for members.
 

The CoreSource Factor

As a benefits administrator, CoreSource is positioned to move with speed and flexibility to act upon the results of all our data analysis. Our approach is highly customer-centric. We pride ourselves on providing customized solutions, focusing on building long-term relationships with our clients, and breaking through the status quo. Our data-driven innovations are a game changer, allowing us to ‘color outside the lines’ in order to find the solutions to meet our customers’ needs.
 
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Contact us to find out more about how CoreSource’s customer-centric, data-driven approach to innovation can help your clients reach their business goals, and all the other ways CoreSource is improving benefits for employers and members throughout the country.
 

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