Consumer Advocacy with CoreSource Connect

Our customer service team is dedicated to answering members’ questions and helping them understand their health benefits. But sometimes members need more assistance, like a dedicated advocate to help them deal with more complicated benefit issues or a registered nurse to offer clinical guidance and insight. With CoreSource Connect, one call does it all for members—with the assistance of a real person, 24/7.

CoreSource Connect is designed to help members and employers alike. Members get an advocate in their corner to help relieve the stress and worry of complicated benefit and clinical issues. And the financial impact on the employer’s health plan may decrease, giving the employer a better return on their investment.

Key Features of CoreSource Connect

Clinical Guidance and Advocacy — Registered nurses can offer members clinical guidance and support with acute care issues and education on diagnoses and treatments. They can also give members medical decision support to help them decide on the appropriate level of care and offer assistance for pre- and post-doctor visits. Our team can help members understand their condition, maintain treatment compliance, and coordinate their care.

Cost-effective Utilization — We can assist members with finding an in-network, lower cost doctor or facility without sacrificing quality.

Benefit Program Optimization — By connecting with members via text, phone, or email, CoreSource can assist them in making full use of their benefits, which limits their out-of-pocket expenses and costly gaps in care.